Shipping Policy

At Stelo, we ship every order with care and tracking included.

Processing Time

Orders are processed within 1–3 business days after purchase. You'll receive a confirmation email with tracking information once your order ships.

Estimated Delivery Times

Delivery times vary depending on your location:

• United States: 7–15 business days
• Canada: 7–15 business days
• United Kingdom: 7–15 business days
• Europe: 7–15 business days
• Australia & New Zealand: 7–15 business days

Please note that shipping times may vary during holidays or due to customs delays.

Shipping Costs

We offer free shipping on all orders to the United States. International shipping rates are calculated at checkout based on destination.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your delivery in real time.

Delayed or Lost Packages

If your order is delayed or appears lost in transit, please contact our support team and we will help resolve the issue as quickly as possible. We offer a full refund or replacement if your package is lost in transit.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Stelo is not responsible for orders shipped to incorrectly entered addresses. Please double-check your shipping details before completing your order.

Contact

For shipping questions, contact us at:

support@stelodesk.com