Refund & Return Policy

At Stelo, we want you to love your purchase. If you are not completely satisfied, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders. If Stelo doesn't relieve the neck and shoulder tension you're feeling, you can return it within 30 days of delivery for a full refund.

Returns

To be eligible for a return:

• Your item must be in good condition (light use is okay).
• The item should be in its original packaging where possible.
• Proof of purchase or order confirmation is required.

How to Start a Return

Email us at steloco15@gmail.com with your order number and reason for return. We'll respond within 24 hours with next steps.

Refunds

Once your return request is approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue and your order number. We will provide a replacement or full refund at no additional cost — no need to ship the damaged item back.

Return Shipping

For non-defective returns, customers are responsible for return shipping costs. In many cases, we may issue a refund without requiring the item to be returned — please contact us first.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided the order has not yet shipped. After this period, the order is being processed by our fulfillment partners and can no longer be cancelled.

Contact Us

If you have any questions regarding your return or refund, please contact our support team at:

support@stelodesk.com

We aim to respond within 24 hours.