Contact Us
We're here to help.
Whether you have a question about your order, need help choosing the right setup, or just want to share feedback — we read every message and respond within 24 hours.
📧 Email us
The fastest way to reach us is by email: support@stelodesk.com
⏱️ Response time
We respond to all messages within 24 hours, Monday through Friday. Weekend messages are answered first thing Monday morning.
📦 Order help
Already placed an order and need help? Email us with your order number (sent to your inbox after checkout) and we'll get back to you right away. Common questions:
- Where's my order? Check your shipping confirmation email for tracking. If you can't find it, email us with your order number.
- Need to change or cancel? Reach out within 24 hours of ordering — after that, your order is in fulfillment.
- Want to return? We offer a 30-day money-back guarantee. Just email us to start a return.
💬 Press, partnerships, or wholesale
For business inquiries, please use the same email and put "Partnership" or "Press" in the subject line.
🌎 Where we ship
Currently shipping across the United States with free delivery on every order. International expansion coming soon.
Thanks for choosing Stelo. We're building this brand one customer at a time — and we're glad you're here.